Handling revision requests
Where the change note lands, how versions number, and the chase email at three days.
Full guide: https://docs.printersfriend.com/operations/artwork
When a customer asks for a change, from the portal or from the signed link, the artwork flips to change requested and their note is filed against the version they were looking at.
Where the note lands
In the artwork's message thread, attached to that version, and on the activity feed. Notes from the signed link are marked as coming in via the link rather than from a named portal user, because there is no account behind them. The note is capped at 1000 characters.
There is no separate "latest change note" field to check. The thread is the record, in order, so a job that went four rounds reads back as four rounds.
Sending the next version
Upload a new proof with Upload artwork version. It becomes the next version number, the artwork returns to awaiting client, and the thread gains an upload entry with your designer note. Then Send for approval again, which mints a fresh 7-day link.
Old versions are never overwritten. Every proof you ever sent stays on the artwork with its spec, its file and its own thread entries, which is what you want the day a customer says the printed shirt is not what they signed off.
The automatic chase
Artwork sitting in awaiting client with no answer for 3 days is chased automatically, every morning at 10:00 Australia/Sydney time. That is the single biggest source of quiet delay in a print shop, and it is handled for you.
Approval after a revision
Approval always applies to the current version. The approved version is snapshotted at that moment, so the order carries "V3 approved on 4 August" rather than just "approved", and the order moves to Print queue as normal.
Still stuck?
Email hello@printersfriend.com and quote the name of this page. Support is on every plan, with a reply within 1 business day.