Wishlists and reorders
Saved styles, one-tap reorder, and the two things you must check on a reordered job.
Full guide: https://docs.printersfriend.com/setup/customer-portal
Two small portal features that do most of the work of keeping a customer coming back.
Wishlists
A portal customer can save a style to their wishlist from the shop, and remove it later. The list is per portal user, newest first, and shows the style's brand and colourways. One person's wishlist is not visible to their colleagues on the same account.
It saves styles, not specific SKUs, so it is a "we like this garment" list rather than a saved basket.
Reorders
On any past order in the portal, reorder clones it: same customer, same contact, same lines with their quantities, prices and decoration specs. The new order lands in the Artwork stage with a due date 14 days out and an internal note recording which order it came from. The activity feed records it as a portal reorder.
Two things to check on every reorder
- Setup fees are waived. The clone starts with zero setup fees, on the assumption that the screens or the digitised file already exist. If this reorder needs a fresh setup, add it.
- Tax is recalculated at 10%. The clone applies a flat 10% rather than running your region's tax scheme, so shops outside Australia should check the tax line before invoicing. Repricing the order runs the proper scheme.
A reorder is a real order, not a quote, so it appears on your production board straight away. Review it before it gets worked.
Who can reorder
Only from an order belonging to the signed-in customer's own organisation. A reorder request against anyone else's order is rejected outright.
Still stuck?
Email hello@printersfriend.com and quote the name of this page. Support is on every plan, with a reply within 1 business day.